Frequently Asked Questions
Q. Why buy from ReplicArt?
A. At ReplicArt, we hand paint your favorite masterpieces, making the joy of art accessible for all. Each piece is carefully painted by ReplicArt copy-artists. They have studied the techniques of old masters as part of their academic background and will faithfully reproduce each artwork. By purchasing through ReplicArt, you are bringing the delight of hand-painted artworks into your home.
Learn more about what we do here.
Q. When will my new artwork arrive?
A. Every artwork is painted on demand. We don’t keep stock. Depending on the size of the reproduction artwork, allow our painters 2 to 4 weeks to complete your painting. We will send you detailed pictures so you can approve the painting or ask for revisions. Once you approve the painting, unframed/unstretched works typically ship within 7 - 10 business days, and framed works take a bit longer, usually shipping within 10 - 15 business days.
Shipping times may increase for international orders depending on local requirements. For orders that require special shipping, please contact us to make the proper arrangements.
As soon as your piece has shipped out, you will receive a tracking number, and you can always reach out to us with any questions by emailing email@example.com. Please contact us if you would like to expedite your order or shipping.
Please note a signature is required upon delivery of artwork.
Q. How much does shipping cost?
A. Shipping rates are calculated by the size of the package and shipped via FedEx. We are based in New York and Paris and do local delivery within the New York Area. Please feel free to reach out to firstname.lastname@example.org for any specific shipping and handling questions.
Q. Can I use free shipping with a sale code?
A. Shipping art carefully and quickly is one of our highest priorities. For this reason, we cannot combine shipping discounts with order level discounts.
Q. Can I change my shipping address?
A. We are unable to redirect orders once they have been dispatched. Once marked as "delivered" by carrier tracking, we are not responsible for the package. Please ensure the correct address is entered at time of order.
Q. Does ReplicArt ship internationally?
A. We are happy to ship artwork globally. To allow us to best serve you, please complete the shipping form upon checkout and try to be as detailed as possible including a phone or mobile contact number is always helpful for international orders. There will be a shipping fee added to your order depending on the size of your piece(s) and where you would like your artwork shipped.
Q. International Taxes & Duties:
A. Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
Q. Do you ship to PO Boxes?
A. We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
Q. My package is lost, what should I do?
A. If your package is lost in transit, please e-mail us right away at email@example.com and we will try our best to resolve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that ReplicArt is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Q. What is your return policy?
A. We are dedicated to providing our collectors with accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your acquisition please email us at firstname.lastname@example.org. We’ll gladly offer you a store credit within 10 days of receipt of the artwork. Custom framed pieces and originals will have a 20% processing fee.
Q. What stretchers do you use?
A. Our stretcher frames are built using premium-quality kiln-dried wood to ensure a solid & sturdy foundation. Our canvas stretchings are done by hand, utilizing the same traditional method employed by artists for hundreds of years. We're committed to providing gallery wraps fastened without tapes, glues, or any other chemicals, thus helping to preserve your artwork well into the future.
Q. What material do you use?
A. We only use the best oil paints (Winsor & Newton or Grumbacher). All our canvases are made of 100% cotton, and have been double-coated with acid-free sizing and gesso primer.
Q. What is a reproduction artwork and is it legal?
A. Oil painting reproductions are paintings that have been created by copying an original oil painting by an artist. At ReplicArt, we are strictly following general copyright laws and make sure that all the artworks presented on the website are in the public domain (usually 70 years after the death of its author). We are removing all the artist’s signature and apply a stamp on the back of each canvas to indicate that it is a reproduction.
If you are the owner or legal representant of an artwork and think that it is inappropriately displayed in our catalog, please contact us at email@example.com.
Q. What is a ReplicArt Limited Edition?
A. A ReplicArt limited edition is a fixed number of identical artworks created and painted by ReplicArt artists. ReplicArt sets the edition size. Unfortunately, it is no longer available when an edition is sold out. A limited edition artwork has more value than an open edition or open run reproduction because the availability and scarcity of each work are controlled.
Q. If I love an artwork, can I get a piece in a special size or can I commission a new work not listed on your catalog?
A. For special sizing and commissions, please reach out to firstname.lastname@example.org and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf. You can also provide your request through our customization page here. We’ll also facilitate any production, payment processing, and shipping requirements.
Q. What forms of payment do you accept?
A. ReplicArt currently accepts Visa, MasterCard, Discover, and American Express and ShopPay. ReplicArt also accepts payments made through PayPal.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.